Return of goods

  •  Return and exchange goods of proper quality

After receiving the goods you can reject the goods ordered within 3 days without explanation. Return appropriate quality possible when its trade dress (packaging, seals, labels), consumer characteristics, and a document confirming the fact and terms of the purchase of the goods (sales receipt or invoice). For the return of the goods is also required proof of identity. When returning goods of good quality, online store Jerusalem Stone returns its value, not later than 10 days from the receipt of the goods and your written application. Shipping returned goods the buyer takes over.

You are entitled to exchange the appropriate quality for the same within 14 days of receipt of the order, not including the date of purchase if the product does not come to you in shape, size, style, color, size or configuration.

If at the time of your application for the exchange of goods, the same item is not in stock, you can choose not to require the return of the goods and their value. Attention! Upon cancellation of the product, if it is part of the set, the return can only be a complete set. Appearance and completeness of the goods, as well as the completeness of the whole order should be checked at the time of receiving delivery. After receiving the order, after 3 days, a claim to external defects of goods, quantity, completeness and presentation are not accepted.

  • Claims for product / order of inadequate quality

Under the low quality product means a product that is defective and can not meet its functional qualities. The resulting product shall be as described on the website. Unlike elements of design or design from those contained in the description on the website is not a malfunction or product functionality.

  • Procedure for making claims of quality and returns

To return the product of proper / improper quality you need:

- Contact us by e-mail JLIB_HTML_CLOAKING mail and report defective order.

Please be sure to include your passport details and postal address to which to send the exchange / return of goods (including the index). And within a few days after we receive the goods, will be issued a return / exchange. Buyer will be sent by e ppismo. mail about the exchanged product and its delivery.

If approved by Jerusalem Stone Returns with a return to pay for it, be sure to include a way to return the payment.

- A photo of the product with (3-4 photos).

- Packaged goods (if the product is a collection of several pieces, one of which is defective, you must submit a set of fully) in the mail.

- Send it by mail to Pinles Shmuel st., Jerusalem, 93283, Israel marked «Jerusalem Stone for Igor Osmolovsky."

- Send a scanned check, parcel number (received in the mail after the packaging and design packages), photos of the defective goods, order number and comments about the reason for the return.

- The cost of shipping the returned goods the buyer takes over. Spent money will not be returned by Jerusalem Stone.

Please be sure to include your passport details and postal address to which to send the exchange / return of goods (including the index). And within a few days after we receive the goods, will be issued a return / exchange. The buyer will be sent by e-mail about the exchanged product and its delivery.

The same on all the issues, you can contact by phone:

Russia: 7 499 703 00 41

Ukraine: 380 44 360 93 00

Fax: 972 2 65 44 396

Mob. tel.: 972 54 662 94 27

Skype: osmolovsky.igor

E-mail:  JLIB_HTML_CLOAKING